Refund Policy

Try before you pay

The Free plan exists so you can fully evaluate CarouselMaker before spending anything — every mode and feature can be tested with your free monthly slides, no card required. Because you can test the entire product for free, Pro purchases are refundable only while unused.

When a refund applies

• Unused Pro subscription: if you upgrade to Pro and haven't used any Pro slides, contact us within 14 days of the charge and we'll refund it in full.
• Used Pro credits: once Pro slides have been used in a billing period, that period's payment is non-refundable.
• Renewals: cancel anytime before your renewal date to avoid the next charge — you keep Pro access until the end of the paid period. Renewal payments follow the same used/unused rule.

How to request a refund

Email carouselmakerapp@gmail.com from your account email with the subject "Refund request". Approved refunds are processed by Paddle, our merchant of record, and typically arrive within 5–10 business days.

Your statutory rights

Where consumer law in your country grants broader refund rights, those rights are unaffected by this policy.